2023.1228
Regarding the malfunction in Tokyu Resorts & Stay SMART CLUB membership ranks and point allocation updates
We sincerely appreciate your continued use of Tokyu Resorts & Stay SMART CLUB.
It has come to our attention that there is a malfunction in the update of membership ranks and point allocation that has occurred since Thursday, December 7th, 2023.
▼ Period
From Wednesday, December 7th, 2023 to the present
▼ Malfunction Details
・Membership ranks are not being updated correctly. (For instance, the expected upgrade to Platinum rank is not occurring, and instead remains at the Gold level)
・Points are not being allocated correctly.
(Due to the failure in updating membership ranks accurately, the appropriate point allocation rates based on the member's rank are not being correctly applied, resulting in the failure to allocate points accurately)
We regret to inform you that the situation persists, with no definitive timeline for a complete restoration at this time.
Please note that reservations can still be made as usual through our official website and mobile app.
We deeply apologize for any inconvenience caused to our valued customers.
We will provide further updates and guidance once the restoration is fully completed.
Tokyu Resorts & Stay Inc.
It has come to our attention that there is a malfunction in the update of membership ranks and point allocation that has occurred since Thursday, December 7th, 2023.
▼ Period
From Wednesday, December 7th, 2023 to the present
▼ Malfunction Details
・Membership ranks are not being updated correctly. (For instance, the expected upgrade to Platinum rank is not occurring, and instead remains at the Gold level)
・Points are not being allocated correctly.
(Due to the failure in updating membership ranks accurately, the appropriate point allocation rates based on the member's rank are not being correctly applied, resulting in the failure to allocate points accurately)
We regret to inform you that the situation persists, with no definitive timeline for a complete restoration at this time.
Please note that reservations can still be made as usual through our official website and mobile app.
We deeply apologize for any inconvenience caused to our valued customers.
We will provide further updates and guidance once the restoration is fully completed.
Tokyu Resorts & Stay Inc.
