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Regarding the Renewal of the Official Website

Tokyu Stay thanks all of our customers for their continued support.
The official website was renewed on May 9, 2022, to improve its usability for our customers.
We apologize in advance for any inconvenience the following changes may cause. Please be sure to check the points below and confirm whether they affect you.

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1. Member Information
Any member information registered before May 8, 2022 will not be carried over after May 9, 2022. Members who registered before May 8, 2022, will need to register their information again.
Registered members will be able to take advantage of membership pricing when staying at our hotels.
2. Reservation inquiries/updates/cancellations
Click the link next if you wish to view, change, or cancel a reservation made on May 8, 2022 or earlier.
  • People who became members under the old membership system can log in by entering their old member information (e-mail address, password) for inquiries, updates, or cancellations of any reservations made before May 8, 2022.
  • Both members under the old membership system and those who aren’t members can enter the reservation number given in the reservation confirmation e-mail and their e-mail address for inquiries, updates, or cancellations of said reservation.
* The reservation number given is hyphenated (3 digits – 8 digits – 2 digits) (for example: 000-00000000-00)
* Guests who have forgotten their reservation number should please make a direct inquiry with the branch hotel where they made their reservation.
Click the link next if you wish to view, change, or cancel a reservation made on May 9, 2022 or later.
  • Those who have completed their member registration on the new site can confirm their details via My Page.
  • If you have not completed your member registration, be sure to check your reservation email.

ROOMS

All of our hotels offer spacious rooms in which our guests can leisurely relax.

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Corner Twin

Corner Twin

【Floor space:33 square meters / Bed size:1.1 meters / sleeps 2-3 guests】
A washer/dryer is available in the room, meaning guests can comfortably stay with just a small amount of luggage on both business and leisure trips. This room is equipped with an easy-to-use kitchenette along with utensils and cutlery for basic cooking and a shoe dryer. Bath and toilet are located separately. Recover from a day of business or travel in our relaxing and spacious baths.

Luxury Twin

Luxury Twin

【Floor space:34 square meters / Bed size:1.2 meters / sleeps 2 guests】
Guests can enjoy relaxing in a private setting in this room's semi-open air bath(hot spring). A washer/dryer is available in the room, meaning guests can comfortably stay with just a small amount of luggage on both business and leisure trips. This room is equipped with an easy-to-use kitchenette along with utensils and cutlery for basic cooking and a shoe dryer. Bath and toilet are located separately. Recover from a day of business or travel in our relaxing and spacious baths.

BREAKFAST

Guests can choose from over 60 offerings on our affiliate menu from affiliate stores found in the Hakodate Morning Market
which is right in front of the hotel. Help yourself to a variety of Hakodate's seasonal dishes.
Some affiliate stores also offer lunch. Be sure to confirm in advance.
Present your meal ticket at the store when ordering. * Breakfast tickets can be purchased at the front desk. * This is an example menu. Reality may differ from the image. * Menus and offerings at affiliate stores are subject to change without notice. Please be aware of this.

Location
Affiliate stores in Hakodate Morning Market
(located a 1-minute walk from the hotel)
Hours
Hours: 6:00 AM to close
(close times vary from store to store. Be sure to check each store's hours in advance.)
Price
1,650 JPY (tax incl.)

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FACILITY&SERVICE

Guests can take full advantage of our services and amenities
to enjoy their typical lifestyle while staying at our hotels.
Each and every one of our staff will help ensure guests enjoy a safe and comfortable stay.
See information about our hotels below.

Akari no Yu

A large communal bath with open-air baths "Akari no Yu"

A large communal bath is located on the top floor of the 18-storied building, equipped with gender-separated open-air baths. The open-air baths offer stunning night views overlooking Hakodate and Hakodate Bay. The baths here are made up of sodium chloride salt spring water. These moisturizing, gentle waters keep guests warm and are effective at increasing circulation and alleviating neuralgia and fatigue. Sit back and relax in a high-quality natural hot spring. * Body soap, shampoo and conditioner are all available. * Dryers, face soap, cotton swaps, scales, and other amenities are available. * Guests are free to come to the baths while wearing room wear.

Bathing hours
3:00 PM – 1:00 AM, 5:00 AM - 11:00 AM
(baths have male-only hours and female-only hours)
Water Quality
Hypotonic neutral, lower temperature hot spring
A hot spring generally helps relieve symptoms for
Neuralgia, muscle pain, arthralgia, tight shoulders, joint stiffness, bruises, wrinkles, chronic digestive diseases, hemorrhoids, and poor circulation. Also helps relieve fatigue and promotes general health and recovery.
The hot spring here also helps relieve symptoms for
Autonomic nervous instability, insomnia, and depression.

* The natural hot springs at our hotel are hydrated, heated, circulated, and filtered.

Akari

Lounge after bathing "Akari"

This hot spring lounge on the 17th floor offers a panoramic view of Mt. Hakodate. Only hotel guests may use this lounge. The hours are 5:00 AM to 1:00 AM. Water is free for guests to take.

Kagayaki

Lounge "Kagayaki"

This lounge can only be used at certain times. We offer special ice cream and drinks. Enjoy breathtaking scenery and an elegant atmosphere. In the evening, guests can choose from a variety of alcoholic beverages, including local beer, and ice creams of the Hokkaido brand "Kita Karano Okurimono".

Lunch time
Fri – Sun
11:00 AM – 3:00 PM
Mon – Thu
Close
Dinner time
Mon – Thu
7:00 PM – 9:00 PM
Fri – Sat
7:00 PM – 10:00 PM
Sun
Close
* If Sunday is the day before a holiday, the restaurant will be open from 7:00 PM – 10:00 PM

* Hours, prices, and menu items are subject to change without notice. Please be aware of this.

Ice cream specialty store: Kita Karano Okurimono

Ice cream specialty store "Kita Karano Okurimono"

Staff at this store will whip up new sensations for you to enjoy after taking your order. Enjoy the pleasant harmony of Hokkaido milk and finely selected ingredients.

Menu
  • Blended Ice Cream
    Regular: 450 JPY (tax incl.)
    Large: from 550 JPY (tax incl.)
  • Mochiru: 450 JPY (tax incl.)
  • Kinsetsu Series: 400 JPY (tax incl.)
Hours
Weekdays
11:00 AM – 5:30 PM
Weekends and holidays
9:00 AM – 6:00 PM

* Hours, prices, and menu items are subject to change without notice. Please be aware of this.

ACCESS

Nearest station
  • JR Hakodate Line Hakodate Station: 4-minute walk.
  • 20-minute bus ride from Hakodate Airport via the bus bound for Hakodate Station.
Location
22-1-1 Otemachi, Hakodate-shi, Hokkaido, 040-0064
TEL
+81-138-27-7109
FAX
+81-138-27-7111
Affiliated parking lot

Hakodate Asaichi Parking Lot is located on the left side of the building. Affiliated parking lots operate on a first-come, first-served basis. Advance reservations are not accepted. Please be aware of this.

Parking spots
38
Entry and exit times
3:00 PM – 11:00 AM the next day
Fee
1,000 JPY per day (tax incl.)

* Please pay at the front desk during the time frame listed above. If you need to pay outside of this time frame, do so at the parking lot’s payment machine. * Please be aware that fee prices and routes are current as of Thursday, July 1, 2021. They may be changed or updated.

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