TOP  User guide

User guide

Tokyu Stay offer a range of unique facilities and services to make your stay as comfortable as possible.

Due to our 24 hours-a-day service system and to our guest rooms provided with kitchenettes and washer dryers, Tokyu Stay is ready to be used in various ways: for business (i.e. trips or training), leisure or sightseeing.Thanks to our excellent security, lone and female guests can stay with peace of mind.Our rooms also have an abundance of facilities including free Wi-Fi, microwave oven, humidification air cleaner, and a trouser press, making your hotel stay a comfortable one.

POINT

01

Long-stay guests can make use of our abundant facilities.

There is an abundance of facilities specially prepared for long-stay guests such as Wi-Fi access, washer dryers, basic cooking utensils in the kitchenette, security system, and car parking facilities.

Free internet service

All rooms are equipped with LAN and Wi-Fi. Please bring your own PC.
*A circulation LAN cable is available at the front desk.
There is also the PCs at the lobby lounge.
You can use it for free, Wi-Fi as well.

■Using internet access services
Please refrain from using P2P software at all time, or handling extremely large files that increase a load on the network, as well as using an infected computer.

Room facilities that provide comfortable stay

Some rooms have a washers & dryers, you can pack less and travel light.
All rooms are equipped with an air purifier with a humidification function and deodorant spray.

― List of equipment
TV set / Air-conditioner with individual control / Shoehorn / Hair dryer / Notepad / Electric lamp / Hangers / Blanket (spare) */ Washer dryer* / Safe / Slippers / Air purifier with humidifying function

*Some rooms may not be equipped with a Washers & Dryers.
*Detergent is not provided.
(Doses of detergent are available for sale at the front desk.)
*Some rooms may not be equipped with extra blankets.
Please contact the front desk if you wish to have more blankets.

Kitchienette where you can cook easily

Some rooms are provided with a kitchenette including a microwave, an electromagnetic cooker (electric stove), and a refrigerator so that you can prepare a meal easily. Basic utensils are also available.

― Equipment provided for the kitchenette
Flat plate (medium) / Glass / Mug / Electric Kettle / Saucepan (medium) / Spoon / Fork / Knife / Cutting board / Kitchen paper / Sponge / Washing up liquid / Ladle / Pot stand

Spacious bathroom

The bathroom gives you a spacious space to relax and stretch your legs after a long day. Additionally, toilets are equipped with bidet feature.

― Equipment provided for the bathroom and sink
Bath towels / Body soap / Face towels / Shampoo and conditioner / Bath mat / Toothbrushes / Hand soap / Nightwear

Excellent security system

Excellent security system allows only guest can enter to guest floor.

Attached facilities

Comfortable facilities as meals or shopping are installed within hotel.

― Facilities in hotels

■TOKYU STAY Ginza
・The Stay Gold GINZA (banquet)
・Tea Cafe Takewaka (Japanese green tea)
■TOKYU STAY Shinjuku
・371 BAR (Bar), 3355 (Izakaya cuisine)
■TOKYU STAY Aoyama Premier
・PASSAGE AOYAMA
■TOKYU STAY Shibuya Shin-minamiguchi
・Jonathan's (Restaurant), Yaffa Organic Cafe (Cafe)
■TOKYU STAY Gotanda
・Jonathan's (Restaurant), Uosho (Japanese pub), Seven-Eleven (Convenience store)
■TOKYU STAY Yotsuya
・Jonathan's (Restaurant), Hokkaido (Japanese pub), Family Mart (Convenience store)

■TOKYU STAY Shimbashi
・Italian Bar & Restaurant ALBERGO
■TOKYU STAY Tsukiji
・Ajino Hamato (Side dish)
■TOKYU STAY Monzen-nakacho
・Circle K Sunkus (Convenience store), f's Kitchen - Farm-Fresh Dining
■TOKYU STAY Kyoto Ryogaemachi-Dori
・Kyoto kotokoto - Karasuma oike (Restaurant)
■TOKYU STAY Sapporo
・Source (Restaurant)
■TOKYU STAY Hakata
・Osakana-club Zakoya Tokyu Stay Hakata-Ten (Japanese pub)
■TOKYU STAY Sapporo-Odori
・OYOBA-RE (Bar)

POINT

02

We offer a wide range of around-the-clock services.

To make your stay a comfortable and secure one from check-in to check-out, Tokyu Stay offers a wide range of around-the-clock services including rental services, supplies-for-sale service, and baggage keeping.

SERVICE

Baggage keeping

We are happy to keep your baggage before check-in and/or after check-out for same day only.
*We do not keep valuable nor breakable items.

Delivery service

Delivery service is available at front desk. Packing materials are available for purchase on request (Charge).

Laundry and dry cleaning

Cleaning orders are received at the front desk.

Video on demand

You can enjoy your free time with our VOD system.
Ticket is available at vending machines at the price of Yen 1,000
*Video On Demand (VOD) is not available at some hotels. Please see the homepage of each hotel for further details.

FAX service

Service is available at the Front desk at the cost of -Yen 100 for domestic and Yen 200 for overseas (per paper)
*Receiving is free

Photocopy

Yen 10 per paper (Size: A4 & B4)

Drink vending machine / Ice machine

Ice makers are available without fees.
*only in hotels provide with ice makers

Supplies-for-sale service

A plastic umbrella Yen 350
A laundry detergent Yen 30

RENTAL SERVICE

Convenient supplies are also provided free-of-charge or for a charge. The number of these items is limited, so please make your request as early as possible.

Trouser press

Iron and iron board

A battery charger for cell phone (iPhone & Android)

LAN cable

DVD player

Not available for some hotels. Please contact hotel in advance

POINT

03

Tokyu Stay hotels implement a stay-type style of housekeeping.

At Tokyu Stay, we have our own cleaning rules so as not to disturb our guests as much as possible.
* If you are staying with us more than two nights, please read this.

For [Short Stay] less than 6 nights (e.g. 3 nights)

Nightwear and towels,etc are replaced every day.

We replace facial towels, bath towels, bathmat, nightwear, and toothbrush, and collect waste.
* We provide additional cleaning and replace linens at an additional charge.
Please contact the front desk for details.
* The room is not cleaned every day.

For [Middle Stay/Long Stay] of more than 7 nights (e.g. 11 nights)

We provide "room cleaning" service once a week.

We replace sheets, pillowcases, facial towels, bath towels, bathmat, and nightwear, make the beds, replenish room supplies, clean the room, and collect waste.
* We provide additional cleaning and replace linens at an additional charge.
Please contact the front desk for details.

≪Notice on the revision to the cleaning rules at Tokyu Stay Kyoto Ryogaemachi-Dori≫

The new cleaning rules at Tokyu Stay Kyoto Ryogaemachi-Dori will be enforced on December 19, 2018.
Please note that the new cleaning rules will apply to the stay for which a reservation was, or will be, made on or after October 1, 2018.

■Announcement about Paid cleaning services
Paid service charges are as following.
Please contact the front desk.

Hotels and annexes, excluding Tokyu Stay Kyoto Ryogaemachi-Dori and Tokyu Stay Kyoto Shin-kyogoku-Dori

  Prices
(tax included)
Comments
Housekeeping 1,000 yen Making beds, replacing all towels, room cleaning
Making beds 500 yen Replacing sheets and pillowcases
Replacing all towels 300 yen Replacing bath towels, face towels, bath mat and nightwear, and collecting waste.
Additional towels 200 yen Additional bath towel, face towel, bath mat

Tokyu Stay Kyoto Ryogaemachi-Dori and Tokyu Stay Kyoto Shin-kyogoku-Dori

  Prices
(tax included)
Comments
Housekeeping 1,700 yen Making beds, replacing all towels, room cleaning
Making beds 700 yen Replacing sheets and pillowcases
Replacing all towels 300 yen Replacing bath towels, face towels, bath mat and nightwear, and collecting waste.
Additional towels 200 yen Additional bath towel, face towel, bath mat

*For guests staying for 2 to 6 nights: The fee is calculated as follows: ¥1,700 - ¥300 = ¥1,400. The charge for "replacement of towels, etc." is subtracted because the fee for towel replacement is included in the hotel bill.

Guests can select either the "basic housekeeping" or "room cleaning" service according to their needs.

Basic housekeeping: We replace facial towels, bath towels, bathmat, nightwear, and toothbrush, and collect waste.
Room cleaning: We replace sheets, pillowcases, facial towels, bath towels, bathmat, and nightwear, make the beds, replenish room supplies, clean the room, and collect waste.

≪Notice on the revision to the cleaning rules at Tokyu Stay Kyoto Ryogaemachi-Dori≫

The new cleaning rules at Tokyu Stay Kyoto Ryogaemachi-Dori will be enforced on December 19, 2018.
Please note that the new cleaning rules will apply to the stay for which a reservation was, or will be, made on or after October 1, 2018.

POINT

04

We offer services to make female guests stay a stress-free one.

Our lady-friendly Tokyu Stay! To allay concerns about security and amenities, we offer services to make female guests stay a stress-free one.

Ikebukuro/Shinjuku

TOKYU STAY Ikebukuro

*Ladies Single Rooms are located on ladies-only floor.
*Even when sold out, there is a chance vacancies may occur. Feel free to call and ask us.
*Prices include consumption tax.
*When staying in a hotel or inn within Tokyo that costs 10000 yen or more per person per night, there is an additional lodging tax according to Tokyo bylaws (10000 to 14999 yen: 100 yen, 15000 yen or over: 200 yen).
*Rates vary depending on the length of stay, so guests are requested to confirm with front desk at reservation.
Guests can select either the "basic housekeeping" or "room cleaning" service according to their needs.
Basic housekeeping: We replace facial towels, bath towels, bathmat, nightwear, and toothbrush, and collect waste.
Room cleaning: We replace sheets, pillowcases, facial towels, bath towels, bathmat, and nightwear, make the beds, replenish room supplies, clean the room, and collect waste.

Equipment
  • Washers & DryersWashers & Dryers
  • KitchenetteKitchenette
  • MicrowaveMicrowave
  • Internet(LAN & Wi-Fi)Internet(LAN & Wi-Fi)
  • Bathroom & ToiletBathroom & Toilet
Guestroom Type Number of People Rate
(1room)
Equipment WEB Extra Rateb
No smoking
WEB Extra Rate
Smoking
Ladies Single S 1 ¥12,900 洗濯乾燥機アイコン 電子レンジアイコン インターネット(LAN&Wi-Fi)のアイコン シャワーブースアイコン
Ladies Single A 1 ¥14,000 洗濯乾燥機アイコン 電子レンジアイコン インターネット(LAN&Wi-Fi)のアイコン
Ladies Single B 1 ¥15,100 洗濯乾燥機アイコン 電子レンジアイコン インターネット(LAN&Wi-Fi)のアイコン Search Search

Please telephone to inquire about room vacancies.

TOKYU STAY Ginza

Ginza/Nihombashi

TOKYU STAY Ginza

*Even when sold out, there is a chance vacancies may occur. Feel free to call and ask us.
*Prices include consumption tax.
*When staying in a hotel or inn within Tokyo that costs 10000 yen or more per person per night, there is an additional lodging tax according to Tokyo bylaws (10000 to 14999 yen: 100 yen, 15000 yen or over: 200 yen).
*Rates vary depending on the length of stay, so guests are requested to confirm with front desk at reservation.
Guests can select either the "basic housekeeping" or "room cleaning" service according to their needs.
Basic housekeeping: We replace facial towels, bath towels, bathmat, nightwear, and toothbrush, and collect waste.
Room cleaning: We replace sheets, pillowcases, facial towels, bath towels, bathmat, and nightwear, make the beds, replenish room supplies, clean the room, and collect waste.

Equipment
  • Washers & Dryers
  • kitchenette
  • Microwave
  • Accessible
  • Internet(LAN & Wi-Fi)
Special Plans WEB Extra Rate
No smoking
Ladies' Plan - JILL STUART - Bath amenities & Privilege Plan Search

TOKYU STAY Tsukiji

Ginza/Nihombashi

TOKYU STAY Tsukiji

*Even when sold out, there is a chance vacancies may occur. Feel free to call and ask us.
*Prices include consumption tax.
*When staying in a hotel or inn within Tokyo that costs 10000 yen or more per person per night, there is an additional lodging tax according to Tokyo bylaws (10000 to 14999 yen: 100 yen, 15000 yen or over: 200 yen).
*Rates vary depending on the length of stay, so guests are requested to confirm with front desk at reservation.
Guests can select either the "basic housekeeping" or "room cleaning" service according to their needs.
Basic housekeeping: We replace facial towels, bath towels, bathmat, nightwear, and toothbrush, and collect waste.
Room cleaning: We replace sheets, pillowcases, facial towels, bath towels, bathmat, and nightwear, make the beds, replenish room supplies, clean the room, and collect waste.

Equipment
  • Washers & DryersWashers & Dryers
  • kitchenettekitchenette
  • MicrowaveMicrowave
  • AccessibleアイコンAccessible
  • Internet(LAN&Wi-Fi)Internet(LAN&Wi-Fi)
Special Plans WEB Extra Rate
No smoking
LADIES ONLY Ladies' Plan: Provided with amenity sets usable on the spot! Search

TOKYU STAY Nihombashi

Ginza/Nihombashi

TOKYU STAY Nihombashi

*Even when sold out, there is a chance vacancies may occur. Feel free to call and ask us.
*Prices include consumption tax.
*When staying in a hotel or inn within Tokyo that costs 10000 yen or more per person per night, there is an additional lodging tax according to Tokyo bylaws (10000 to 14999 yen: 100 yen, 15000 yen or over: 200 yen).
*Rates vary depending on the length of stay, so guests are requested to confirm with front desk at reservation.
Guests can select either the "basic housekeeping" or "room cleaning" service according to their needs.
Basic housekeeping: We replace facial towels, bath towels, bathmat, nightwear, and toothbrush, and collect waste.
Room cleaning: We replace sheets, pillowcases, facial towels, bath towels, bathmat, and nightwear, make the beds, replenish room supplies, clean the room, and collect waste.

Equipment
  • Washers & DryersWashers & Dryers
  • kitchenettekitchenette
  • MicrowaveMicrowave
  • Internet(LAN & Wi-Fi)Internet(LAN & Wi-Fi)
Special Plans WEB Extra Rate
No smoking
LADIES ONLY Ladies' amenity Plan Search

TOKYU STAY Monzen-nakacho

Ginza/Nihombashi

TOKYU STAY Monzen-nakacho

*Even when sold out, there is a chance vacancies may occur. Feel free to call and ask us.
*Prices include consumption tax.
*When staying in a hotel or inn within Tokyo that costs 10000 yen or more per person per night, there is an additional lodging tax according to Tokyo bylaws (10000 to 14999 yen: 100 yen, 15000 yen or over: 200 yen).
*Rates vary depending on the length of stay, so guests are requested to confirm with front desk at reservation.
Guests can select either the "basic housekeeping" or "room cleaning" service according to their needs.
Basic housekeeping: We replace facial towels, bath towels, bathmat, nightwear, and toothbrush, and collect waste.
Room cleaning: We replace sheets, pillowcases, facial towels, bath towels, bathmat, and nightwear, make the beds, replenish room supplies, clean the room, and collect waste.

Equipment
  • Washers & DryersWashers & Dryers
  • KitchenetteKitchenette
  • MicrowaveMicrowave
  • Internet(LAN & Wi-Fi)Internet(LAN & Wi-Fi)
Special Plans WEB Extra Rate
No smoking
LADIES ONLY Stay and be beautiful - for business trips or for ladies-only meetings! Limited Amenity Plan Search

TOKYU STAY Shinjuku

Ikebukuro/Shinjuku

TOKYU STAY Shinjuku

*Even when sold out, there is a chance vacancies may occur. Feel free to call and ask us.
*Prices include consumption tax.
*When staying in a hotel or inn within Tokyo that costs 10000 yen or more per person per night, there is an additional lodging tax according to Tokyo bylaws (10000 to 14999 yen: 100 yen, 15000 yen or over: 200 yen).
*Rates vary depending on the length of stay, so guests are requested to confirm with front desk at reservation.
Guests can select either the "basic housekeeping" or "room cleaning" service according to their needs.
Basic housekeeping: We replace facial towels, bath towels, bathmat, nightwear, and toothbrush, and collect waste.
Room cleaning: We replace sheets, pillowcases, facial towels, bath towels, bathmat, and nightwear, make the beds, replenish room supplies, clean the room, and collect waste.

Equipment
  • Washers & DryersWashers & Dryers
  • KitchenetteKitchenette
  • MicrowaveMicrowave
  • Internet(LAN & Wi-Fi)Internet(LAN & Wi-Fi)
  • Bathroom & ToiletBathroom & Toilet
Special Plans WEB Extra Rate
No smoking
LADIES ONLY *Full-fledged amenity set Ladies Plan! Search

TOKYU STAY Nishi-Shinjuku

Ikebukuro/Shinjuku

TOKYU STAY Nishi-Shinjuku

*Even when sold out, there is a chance vacancies may occur. Feel free to call and ask us.
*Prices include consumption tax.
*When staying in a hotel or inn within Tokyo that costs 10000 yen or more per person per night, there is an additional lodging tax according to Tokyo bylaws (10000 to 14999 yen: 100 yen, 15000 yen or over: 200 yen).
*Rates vary depending on the length of stay, so guests are requested to confirm with front desk at reservation.
Guests can select either the "basic housekeeping" or "room cleaning" service according to their needs.
Basic housekeeping: We replace facial towels, bath towels, bathmat, nightwear, and toothbrush, and collect waste.
Room cleaning: We replace sheets, pillowcases, facial towels, bath towels, bathmat, and nightwear, make the beds, replenish room supplies, clean the room, and collect waste.

Equipment
  • Washers & DryersWashers & Dryers
  • KitchenetteKitchenette
  • MicrowaveMicrowave
  • Internet(LAN & Wi-Fi)Internet(LAN & Wi-Fi)
Special Plans WEB Extra Rate
No smoking
LADIES ONLY Ladies' must-have amenities! Limited-number ladies plan! Search

TOKYU STAY Suidobashi

Ikebukuro/Shinjuku

TOKYU STAY Suidobashi

*Even when sold out, there is a chance vacancies may occur. Feel free to call and ask us.
*Prices include consumption tax.
*When staying in a hotel or inn within Tokyo that costs 10000 yen or more per person per night, there is an additional lodging tax according to Tokyo bylaws (10000 to 14999 yen: 100 yen, 15000 yen or over: 200 yen).
*Rates vary depending on the length of stay, so guests are requested to confirm with front desk at reservation.
Guests can select either the "basic housekeeping" or "room cleaning" service according to their needs.
Basic housekeeping: We replace facial towels, bath towels, bathmat, nightwear, and toothbrush, and collect waste.
Room cleaning: We replace sheets, pillowcases, facial towels, bath towels, bathmat, and nightwear, make the beds, replenish room supplies, clean the room, and collect waste.

施設紹介
  • Washers & DryersWashers & Dryers
  • KitchenetteKitchenette
  • MicrowaveMicrowave
  • AccessibleAccessible
  • Internet(LAN & Wi-Fi)Internet(LAN & Wi-Fi)
Special Plans WEB Extra Rate
No smoking
RESERVATIONS FOR UP TO 3 PERSONS Ladies-only Meeting Plan, with amenities. Search

TOKYU STAY Shibuya Shin-minamiguchi

Sibuya/Shinagawa

TOKYU STAY Shibuya Shin-minamiguchi

*Even when sold out, there is a chance vacancies may occur. Feel free to call and ask us.
*Prices include consumption tax.
*When staying in a hotel or inn within Tokyo that costs 10000 yen or more per person per night, there is an additional lodging tax according to Tokyo bylaws (10000 to 14999 yen: 100 yen, 15000 yen or over: 200 yen).
*Rates vary depending on the length of stay, so guests are requested to confirm with front desk at reservation.
Guests can select either the "basic housekeeping" or "room cleaning" service according to their needs.
Basic housekeeping: We replace facial towels, bath towels, bathmat, nightwear, and toothbrush, and collect waste.
Room cleaning: We replace sheets, pillowcases, facial towels, bath towels, bathmat, and nightwear, make the beds, replenish room supplies, clean the room, and collect waste.

Equipment
  • Washers & DryersWashers & Dryers
  • KitchenetteKitchenette
  • MicrowaveMicrowave
  • Internet(LAN & Wi-Fi)Internet(LAN & Wi-Fi)
Special Plans WEB Extra Rate
No smoking
LADIES ONLY Ladies' Plan, with amenities. Search

TOKYU STAY Yoga

Sibuya/Shinagawa

TOKYU STAY Yoga

*Even when sold out, there is a chance vacancies may occur. Feel free to call and ask us.
*Prices include consumption tax.
*When staying in a hotel or inn within Tokyo that costs 10000 yen or more per person per night, there is an additional lodging tax according to Tokyo bylaws (10000 to 14999 yen: 100 yen, 15000 yen or over: 200 yen).
*Rates vary depending on the length of stay, so guests are requested to confirm with front desk at reservation.
Guests can select either the "basic housekeeping" or "room cleaning" service according to their needs.
Basic housekeeping: We replace facial towels, bath towels, bathmat, nightwear, and toothbrush, and collect waste.
Room cleaning: We replace sheets, pillowcases, facial towels, bath towels, bathmat, and nightwear, make the beds, replenish room supplies, clean the room, and collect waste.

施設紹介
  • Washers & DryersWashers & Dryers
  • KitchenetteKitchenette
  • MicrowaveMicrowave
  • Internet(LAN & Wi-Fi)Internet(LAN & Wi-Fi)
Special Plans WEB Extra Rate
No smoking
LADIES ONLY Ladies 'amenity plan Search

User guide

Check-in / Check-out

Check-in From 3:00 pm

Please call the Front Desk if you are late for your estimated arrival time.
If not contact by 0:00AM (local time) on the day of arrival,we may cancel your reservation.

Check-out By 11:00 am
Additional fee Between 11:00am and 1:00pm, must pay an additional 50% of room rate.
After 1:00pm, must pay an additional full-day room rate.

Cancellations

Online reservations or cancellations are admitted up to one day prior to check-in date.
Please be aware that cancellations made later than 2 days before check-in until the check-in date are subject of charges.

■Cancellation Policy
Our cancellation policy is from 2 days before.
We accept cancellation fee as follows.
Please refer to details as follows before you reserve.

  Same-day/
No-show
1 day before 2 days before 10 days before 20 days before
1-14persons 100% 80% 50% - -
15 or more persons 100% 80% 50% 20% 10%
  Same-day/No-show
1-14persons 100%
15 or more persons 100%
  1 day before
1-14persons 80%
15 or more persons 80%
  2 days before
1-14persons 50%
15 or more persons 50%
  10 days before
1-14persons -
15 or more persons 20%
  20 days before
1-14persons -
15 or more persons 10%

■Those who have made a reservation online
In order to cancel reservations made online, please take use of the "View, Amend, Cancel""Confirm/Cancel" Menu.

Breakfast

We are offering a morning buffet at the breakfast hall for 500 yen (offered at Nihombashi and Kamata Stores).
We are offering a morning buffet at the breakfast hall for 1,000 yen (offered at Nishi-Shinjuku and Ikebukuro Stores).
We are offering a breakfast service that includes eight types of menu from which customers can choose for 500 yen at the family restaurant Jonathan’s (offered at Yotsuya, Shibuya Shin-minamiguchi, Tsukiji, and Gotanda Stores).
At Tokyu Stay Aoyama Premier, breakfast is available for 1,200 yen at "MONTE AZUL" on the 2nd floor.
At Tokyu Stay Shimbashi, breakfast is available for 1,500 yen at "Caffe ALBERGO" on the 1st floor.
We are offering a morning buffet at the breakfast hall for 1,000 yen (offered at Shibuya and Suidobashi Stores).
At Tokyu Stay Monzen-Nakacho, breakfast is available for 1,000 yen at "f's Kitchen" on the 1st floor.
At Tokyu Stay Shinjuku, breakfast is available for 1,500 yen at "371BAR" on the 1st floor.
At Tokyu Stay Ginza, breakfast is available for 1,500 yen at "THE STAY GOLD GINZA" on the 2st floor.
At Tokyu Stay TOKYU STAY Kyoto Ryogaemachi-Dori, breakfast is available for 1,500 yen at "Kyoto Kotokoto and Karasuma Oike branch" on the restaurant towr.
Sapporo Branch offers breakfast services on the first floor of "Source" at 1,500 yen.
Hakata Branch offers breakfast services on the first floor of "Osakana-club Zakoya Tokyu Stay Hakata-Ten" at 1,000 yen.
Sapporo-Odori Branch offers breakfast services on the second floor of "OYOBA-RE" at 1,500 yen.
Kyoto-Shinkyogoku Branch offers to-go sandwiches at 850 yen at the front desk. (Last order: 19:30 on the previous day)

*Breakfast is not available at Meguro-Yutenji and Yoga.

Payment / Credit Card

Room charge must be paid in full at time of check-in.
Guests staying more than 30 nights are required to pay room charge for the following month, in addition to other outstanding fees for the current month, by the last day of the current month.

■Tokyu Stay accepts major credit cards: Visa, MasterCard, American Express, UC, TOP&CARD, JCB,UnionPay and Diners Club Card.

Accommodation tax

Accommodation tax is charged on guests staying at hotels in Tokyo.

■Lodging
Lodging is an accommodation service offered by hotels. Guests may be considered to use this service even if they do not physically stay in the hotel.

■Room rate
Room rates are provided for accommodation and do not include meals, entertainment, or other activities.

■How Accommodation tax is Calculated
Guests staying in rooms with nightly rates of less than 10,000 yen per person (before tax) are exempt from paying an accommodation tax.

* Prices excludes consumption tax.
* See Bureau of Taxation for more information.

It will be added to an accommodation fee, when you stay at a hotel or an inn in Tokyo.

Nightly Room Rate (Per Person) Lodging Tax
Less than 10,000 yen Exempt
10,000 yen - 14,999 yen 100 yen
15,000 yen and over 200 yen

It will be added to an accommodation fee, when you stay at a hotel or an inn in Kyoto.

Nightly Room Rate (Per Person) Lodging Tax
Less than 20,000 yen 200 yen
20,000 yen - 49,999 yen 500 yen
50,000 yen and over 1,000 yen

*It will be imposed from October 1, 2018.
*Participants in school trips or other school events and their tour conductors are exempted from this tax.

Parking

Some of our hotels have parking spaces for the guests who come by car.
The number of car spaces is limited. Please contact us beforehand and make a reservation for the parking.
*Hotels that have parking space are “Tokyu Stay Shibuya” and “Tokyu Stay Yotsuya” Rest branches do not have, please help yourself find parking meter in the neighborhood. We will not be able to book for you, please be noted.

Hotel name Parking fee per night Number of parking spaces
TOKYU STAY Shibuya 1,500 yen 4
TOKYU STAY Yotsuya 1,500 yen 5
TOKYU STAY Sapporo 1,500 yen 14
(No external lending)

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