Tokyu Stay offers its guests a host of unique services and facilities. We hope you enjoy a relaxing, comfortable stay.
Tokyu Stay hotels offer guests the perfect experience whether they are staying for business or leisure. Rooms come equipped with a variety of facilities and amenities such as washer/dryer combos, kitchenettes, microwave ovens, and more. All of our guests can feel safe and secure thanks to the 24-hour security offered at the front desk. In addition to the above-mentioned amenities, other perks such as free Wi-Fi, a humidifier, and a pants presser are also included to make your stay all the more comfortable.
Long-stay guests can make use of our abundant facilities.
Washer/dryer combos, kitchenettes, microwave ovens, cookware, free Wi-Fi, and other amenities are perfect for long-term stays.
We offer a wide range of around-the-clock services.
To ensure our guests enjoy a comfortable and safe stay, Tokyu Stay offers a variety of services 24 hours a day such as equipment rental and sales, luggage storage, and more.
We are happy to keep your baggage before check-in and/or after check-out for same day only.
* We do not keep valuable nor breakable items.
Delivery service is available at front desk. Packing materials are available for purchase on request (Charge).
Laundry and dry cleaning
You may request cleaning at the front desk. For specific details, please contact the hotel at which you wish to stay.
* Not offered at Tokyu Stay Kanazawa, Tokyu Stay Hida Takayama Musubi no Yu and Tokyu Stay Hakodate-Asaichi Akari no Yu locations.
Video on demand
You can enjoy your free time with our VOD system.
* Ticket is available at vending machines at the price of Yen 1,000
* Video On Demand (VOD) is not available at some hotels. Please see the homepage of each hotel for further details.
Service is available at the Front desk at the cost of -Yen 110 for domestic and Yen 210 for overseas (per paper)
* Receiving is free
Yen 10 per paper (Size: A4 & B4)
Drink vending machine / Ice machine
Ice makers are available without fees.
* Only in hotels provide with ice makers
A plastic umbrella Yen 360
Convenient supplies are also provided free-of-charge or for a charge. The number of these items is limited, so please make your request as early as possible.
Iron and iron board
A battery charger for cell phone (iPhone & Android)
Tokyu Stay hotels implement a stay-type style of housekeeping.
At Tokyu Stay, we have our own cleaning rules so as not to disturb our guests as much as possible.
* If you are staying with us more than two nights, please read this.
For multiple-night stays
“Simple cleaning” is done on request.
If you want this service, please hang the notification outside your door.
Simple cleaning includes: changing face towels, bath towels, bathmat, and nightwear, and emptying trash cans.
For guests who are staying seven nights or more
In addition to the simple cleaning, “Room cleaning” will be done once a week.
Room cleaning includes: making the bed, changing towels and nightwear, replenishing in-room equipment, cleaning the room, and emptying trash cans.
■Announcement about Paid cleaning services
Paid service charges are as following. Please contact the front desk.
|Making beds, room cleaning
|Replacing sheets and pillowcases