TOKYU STAY Shinjuku

1. Member Information
Any member information registered before May 8, 2022 will not be carried over after May 9, 2022. Members who registered before May 8, 2022, will need to register their information again.
Registered members will be able to take advantage of membership pricing when staying at our hotels.

2. Reservation inquiries/updates/cancellations
Click the link next if you wish to view, change, or cancel a reservation made on May 8, 2022 or earlier.

• People who became members under the old membership system can log in by entering their old member information (e-mail address, password) for inquiries, updates, or cancellations of any reservations made before May 8, 2022.
• Both members under the old membership system and those who aren’t members can enter the reservation number given in the reservation confirmation e-mail and their e-mail address for inquiries, updates, or cancellations of said reservation.

* The reservation number given is hyphenated (3 digits – 8 digits – 2 digits) (for example: 000-00000000-00)
* Guests who have forgotten their reservation number should please make a direct inquiry with the branch hotel where they made their reservation.

Click the link next if you wish to view, change, or cancel a reservation made on May 9, 2022 or later.

• Those who have completed their member registration on the new site can confirm their details via My Page.
• If you have not completed your member registration, be sure to check your reservation email.