September 17, 2025

Dear Valued Customers,

Thank you very much for your continued patronage of Tokyu Stay.

We would like to inform you that the scheduled maintenance of the Tokyu Stay official reservation system has been successfully completed.

We sincerely apologize for any inconvenience caused during the maintenance period.

Please rest assured that the system is now operating as usual.

We remain committed to further improving our services so that you can continue to use them comfortably.

We appreciate your ongoing support of Tokyu Resorts & Stays.

Tokyu Resorts & Stays Co., Ltd.

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September 12, 2025
Dear Customers,

Thank you very much for your continued patronage of Tokyu Stay.

Please be informed that we will be conducting system maintenance during the following period:

Maintenance Schedule
September 17, 2025 (Wed) from 1:00 AM to 4:00 AM (scheduled)

During this time, the Tokyu Stay official reservation system and official app will be unavailable.
Unavailable Services:
*Making new reservations
*Changing existing reservations
*Cancelling reservations
*Checking reservation history and information
*Stay WEB My Page

We apologize for any inconvenience this may cause and appreciate your understanding and cooperation.
Please note that the end time of the maintenance may vary depending on the progress of the work.
For the latest information, please refer to the Tokyu Stay official website.

Thank you for your continued support of Tokyu Resorts & Stay.

Tokyu Resorts & Stays Co., Ltd.