Dear Guests,
Thank you very much for your continued support of Tokyu Stay.

We have become aware that some guests who booked with Tokyu Stay via the accommodation booking site "Booking.com" have received suspicious emails that attempt to direct recipients to phishing websites. We sincerely apologize for any concern this may cause.

We have asked Booking.com to investigate this matter, and we are also conducting an internal review.

If you receive a suspicious email, please do not open the email. Please do not click any links, reply to the email, or open any attachments.

At this time, we have not confirmed any data breach related to this matter.

If you receive such an email, please check your Booking.com reservation history to confirm whether the email relates to your reservation. Such emails may state that your reservation will be canceled unless you confirm your booking details; however, your reservation will not be canceled. Please rest assured.

For inquiries regarding reservations made through Booking.com, please contact:
【Booking.com Customer Service Center Tel: +81-3-6743-6650】