TOP  Membership Agreement

The TOKYU RESORTS & STAYS SMART CLUB Terms and Conditions

Article 1. Name of Program
  • This membership program shall be named "TOKYU RESORTS & STAYS SMART CLUB" ("Program").
Article 2. Services and Operation
  • The Program aims to provide its members ("Members" or "you") with a variety of privileges and services related to [hotels and resort] facilities affiliated with the Program ("Facilities").
  • The Program is operated and administered by Tokyu Resorts & Stays Co., Ltd., having its head office at Shibuya-dogenzaka Tokyu Building, 1-10-8, Dogenzaka, Shibuya-ku, Tokyo, Japan ("Company" or "we").
Article 3. Membership Qualifications
  • A Member shall be an individual who accepts and agrees to the provisions of this TOKYU RESORTS & STAYS SMART CLUB Terms and Conditions ("Terms") and applies for admission to the Program following the registration procedure specified in the following Article, and whose application is approved by the Company. You will be deemed to have agreed to the Terms upon applying for admission.
  • In receiving privileges or services related to the Facilities, all the Members shall comply with the relevant laws and ordinances (collectively "laws,") the Terms, Clause, and other rules or terms stipulated by the Company or the relevant Facility.
Article 4. Membership Registration
  • You may apply for admission to the Program by following the registration procedure specified on the website or the mobile application ("App") operated by the Company. To apply for admission, you shall register your email address, password, and other necessary information specified by the Company ("Account Information"). One Member may have only one membership account.
  • Among the Account Information, you shall be responsible for strictly managing your password and other information related to login ("Login Information").
  • You may not lend, assign or transfer, sell to or buy from, or otherwise deal your Login Information with a third party.
  • You shall be liable for damage due to the poor management of your Login Information. Neither the Company nor Facilities shall be liable for that damage, except in cases of gross negligence on the Company.
Article 5. Admission Fee and Annual Membership Fee
  • Neither admission fee nor annual membership fee is charged. However, the Company may charge a certain annual membership fee by giving notice to the Members when deemed necessary.
Article 6. Disqualifications
  • If you fall under any of the following, the Company may, at its discretion, disqualify you without notice or demand. In that case, any unused privileges will become invalid simultaneously and may no longer be used.
    1. If you register false information as to the Account Information,
    2. If the Company cannot contact you at the address, telephone number, or other contact details registered by you,
    3. If you fail to pay accommodation fees or other charges, or such payment is delayed,
    4. If you conduct any act that damages the reputation or credit of the Facilities or other guests or persons concerned and disrupts order,
    5. If you behave improperly or cause a nuisance in connection with your use of the Facilities,
    6. If you commit a criminal act, such as battery, assault, coercion, threat, blackmail, or fraud,
    7. If you conduct any other acts violating the related laws, the Terms, the General Terms and Conditions for Accommodation, or other rules and terms stipulated by the Company or the Facilities,
    8. If you are an organized crime group, its member, another person concerned, or otherwise an anti-social element, or
    9. If the Company otherwise determines that you are not appropriate as Member.
Article 7. Grant of Privileges
  • You are entitled to receive various privileges specified by the Company or the Facilities. For those details and the conditions for granting, please see the website operated by the Company.
  • The Company or the Facilities specifies the conditions for using those privileges. It is exemplified that you may need to present a certificate for your memberships, such as the screen of "Mypage" ("Membership Pass"), to receive privileges. In that case, you may not receive it without presenting your Membership Pass, and if you do so at a later time or date, you will not be given that privilege retroactively.
  • The privileges' content, the conditions for using, or other terms may be changed without prior notice to the Members. Only the latest privileges, conditions, and relevant information posted on the webpage operated by the Company shall apply to the Members. The privileges that have been abolished or changed in the past may not be granted to the Members.
Article 8. Notice from the Company
  • Notice given to the Members from the Company shall be deemed to have reached to the Members upon transmitting it to the email addresses registered or through the App.
Article 9. Changes to Membership Information
  • For any change to your email address, password, address, telephone number, or other Account Information details, you shall update the registered information on the website or App operated by the Company to have the information always updated. Neither the Company nor Facilities shall be liable for damage arising from the information not appropriately changed.
Article 10. Withdrawal from Membership
  • You may withdraw from the membership through the procedure on the website or your "Mypage" on the App operated by the Company. Upon completing that procedure, you will be deemed to have withdrawn. Note that merely the deletion of the App from your mobile or another electric device in use cannot substitute for the withdrawal procedure.
  • If you do not use the Facilities for three years after the last use date, you may be deemed to have withdrawn from the membership.
  • Upon the withdrawal from the Program's membership, your unused privileges will become invalid simultaneously and may no longer be used.
Article 11. Modifications and Abolishment of the Terms
  • In any of the cases below, the Company may modify the Terms without the prior consent of the Members. In that case, the Company will notify the Members of the details and effective date of those changes on the website operated by the Company or other means.
    1. If the modifications of the Terms meet benefits in general for the Members, or
    2. If the modifications of the Terms do not contradict the purpose of the contract, and it is reasonable in the context of necessity, appropriateness of the changed content, the content of and other aspects related to the changes.
  • The Company may abolish the Terms without prior notice to or prior consent of the Members.
Article 12. Disclaimer
  • The Company may suspend or stop the provision of the whole or a part of services related to the Program in cases of system failure by natural disasters (such as fire, power down, earthquake) or other reasons, failures in operational procedures (such as system maintenance), or another equivalent event. In that case, the Company will not be liable for any prejudice or damage sustained by the Members or a third party.
Article 13. Termination of the Program (Dissolution of the Membership)
  • The Company may terminate the Program with prior notice to the Members without cause. In that case, the Members' unused privileges will become invalid upon the Program's termination and may no longer be used.
Article 14. Handling and Purposes of Use of Personal Information
  • Personal information of the Members may be used for the purposes below. The use of collected information is limited to the extent necessary for that intended use. The Company will not ask any Member to provide personal information beyond that extent as a condition for admission to the Program or the provision of services or privileges.
    1. To provide services in the Facilities
    2. To manage the Members' information and the records of inquiries received from the Members, and to provide services in cases, such as where the Company needs to contact specific Members
    3. To provide privileges granted to the Members, deliver [promotional] materials to inform about the Facilities, such as events and services, and implement promotional activities, such as prize and campaign
    4. To perform marketing activities, such as market research for improving various services and goods offered in the Facilities, to verify the effectiveness of sales promotional activities, and to develop sales promotional plans
    5. To provide information on goods, services, and other details of the Tokyu Fudosan Holdings Group companies relating to the Members' life, residential environment, and leisure activities (which are consolidated subsidiaries of the Tokyu Fudosan Holdings Corporation listed in the annual securities report and other released materials)
    6. To exercise rights and fulfill obligations under the laws
Article 15. Sharing of Personal Information

The Company may share personal information about the Members in the following manner.

  • Items of personal information to be shared

    Name, address, birth date, gender, telephone number, email address, employment information (company name, address, telephone number), ID for online reservation and related data, information of the current status and the record of usage of the Facilities, and the record of the provision of services

  • Scope of entities that may be shared

    Tokyu Fudosan Holdings Corporation and the Tokyu Fudosan Holdings Group companies (including Tokyu Fudosan Holdings Corporation's consolidated subsidiaries listed in the annual securities report and other released materials)

  • Purposes of use by the above entities
    1. To use for the purposes listed in Article 14
    2. To use for marketing and promotional activities related to the businesses of entities listed in paragraph 2. above (i.e., Tokyu Fudosan Holdings Corporation and the Tokyu Fudosan Holdings Group companies, including those listed as Tokyu Fudosan Holdings Corporation's consolidated subsidiaries in the annual securities report and other released materials); specifically, customer visits, DM deliveries, solicitation by telephone, email, or other means; sales and marketing, such as advertising; analysis of market trend and customer satisfaction survey or similar efforts; product development; and measures to increase in customer satisfaction
  • Party responsible for managing sharing of personal information

    Tokyu Resorts & Stays Co., Ltd.

    For its address and representative's name, please see this page.

Article 16. Provision of Personal Information to Third Parties
  • The Company and the Facilities will not provide the collected personal information to third parties without the consent of the Members unless required by the laws. When we intend to entrust the handling of personal information to third parties to the extent necessary for that intended use above, we will execute a contract on the confidentiality obligations with such parties, give instructions on the proper handling of personal information, and perform the proper supervision on them.
Article 17. Management of Personal Information
  • The Company will manage personal information collected from the Members appropriately and strictly. Also, we take precautionary and security measures to prevent unauthorized access to and any loss, destruction, leakage, and other breaches of personal information of the Members.
Article 18. Procedures to Request Disclosure, Rectification, Suspension of Use, Erasure, etc.
  • The Company receives any request for disclosure, rectification, suspension of use, suspension of provision to third parties, or other restrictions of processing, as well as any complaints concerning personal information at the contact below.

    (Contact for inquiries concerning personal information)
    Tokyu Resorts & Stays Co., Ltd.
    Main telephone number: 03-6455-5600
    From 10:00 ~17:30 (excluding Saturday, Sunday, public holidays, new-year holidays, and other non-business days)

  • Upon receiving a request from the Member in person, the Company will address the request for notification of purposes of use, disclosure of personal information, and disclosure of the record of provision to third parties ("Information Disclosure") in the following manner.
    1. When you request the Information Disclosure, please call the above contact desk and fill in the prescribed application form (Request for Disclosure, etc. of Personal Information). And please send it to us by post, attaching a copy of an official identification document, such as the certificate of resident and driving license.
    2. We ask you to pay JY 1,000 as our charge for the disclosure. When you post the Request for Disclosure, please enclose a postal money order equivalent to JY 1,000.
    3. After receiving the Request for Disclosure, we need at least two weeks to respond to your request. We will reply by sending a letter by post to your address, providing an electromagnetic record, or another means which you select among those specified by the Company. If it is difficult to disclose by the means selected by you, we may reply in writing.
    4. If accepting your request is deemed to hinder the performance of our businesses substantially, or there is another due reason, we may limit the Information Disclosure to the extent that it does not contradict the laws.
  • Upon receiving a request from the Member in person, the Company will address the request for rectification or erasure, suspension of use, suspension of disclosure to third parties, or other restrictions of processing of personal information in the following manner.
    1. When you request rectification, erasure, suspension of use, or suspension of provision to third parties, or other restrictions of processing of personal information, please call the above contact desk. We will receive your request after verifying the request was submitted by yourself. If we cannot verify your identity, we may decline your request.
    2. If accepting your request is deemed to hinder the performance of our businesses substantially, or there is another due reason, we may limit the rectification, erasure, suspension of use, or suspension of provision to third parties, or other restrictions of processing of personal information to the extent that does not contradict the laws.
Article 19. Governing Law
  • The Terms shall be governed by and construed under the laws of Japan.
Article 20. Agreed Jurisdiction
  • Any dispute between the Member and the Company or the Facilities shall be subject to the exclusive jurisdiction of the Tokyo District Court for the first instance.
Article 21. Language
  • The official text of the Terms shall be the Japanese version. Even if a translation of the Terms into another Language is prepared, only the Japanese version shall be binding as the Terms.

Updated: April 18, 2022
Tokyu Resorts & Stays Co., Ltd.