TOP  NOTATION BASED ON THE SPECIFIED COMMERCIAL TRANSACTION ACT

NOTATION BASED ON THE SPECIFIED COMMERCIAL TRANSACTION ACT

Business Operator

Tokyu Resorts & Stays Co., Ltd.

Representative

Tatsuaki Tanaka, President

Location

Shibuya Dogenzaka Tokyu BLDG
1-10-8 Dogenzaka, Shibuya-ku, Tokyo 150-0043 Japan

Telephone Number

+81-3-6455-5600

Operating Hours

9:30 AM - 18:30 PM (Closed on Saturdays, Sundays, and national holidays)

Email Address

stay@tokyu-rs.co.jp

Price of Service

Depends on each plan. (Please refer to each plan for details.)

Service Date

This is the date when your reservation has been confirmed.

Payment Method

*For online payment in advance by credit card.
VISA MASTER JCB AMEX DINERS

Additional Surcharges

N/A

Cancellation

  Same-day/
No-show
1 day before 2 days before 10 days before 20 days before
1-14persons 100% 80% 50% - -
15 or more persons 100% 80% 50% 20% 10%

(Based on Accommodation Clause)

  Same-day/No-show
1-14persons 100%
15 or more persons 100%
  1 day before
1-14persons 80%
15 or more persons 80%
  2 days before
1-14persons 50%
15 or more persons 50%
  10 days before
1-14persons -
15 or more persons 20%
  20 days before
1-14persons -
15 or more persons 10%

For further details, please refer to the following link.

Ministry of Economy, Trade and Industry Guidelines

http://www.no-trouble.jp/#1232095829427