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Terms and Conditions for Accommodation Contracts

Article 1. (Scope of Application)
  • Accommodation contracts and related agreements to be entered into between this hotel (the “Hotel”) and a guest to be accommodated (the “Guest”) shall be subject to these Terms and Conditions. Any matters not provided for herein shall be governed by laws and regulations and/or generally accepted practices.
  • Notwithstanding the provisions of the preceding paragraph, in the event that the Hotel has entered into a special contract with the Guest to the extent not in conflict with laws and regulations and generally accepted practices, such special contract shall precede these Terms and Conditions.
Article 2. (Application for Accommodation Contracts)
  • A person who intends to apply for an accommodation contract with the Hotel shall notify the Hotel of the following information:
    1. Name of the Guest(s);
    2. Date(s) of stay and scheduled arrival time;
    3. Accommodation charges; and
    4. Other matters deemed necessary by the Hotel
  • In the event that the Guest requests, during his/her stay, an extension of stay beyond the date(s) indicated in Item (2) of the preceding paragraph, the Hotel shall consider and deal with such request as an application for a new accommodation contract at the time the application is made.
Article 3. (Conclusion of Accommodation Contracts, Etc.)
  • An accommodation contract shall be deemed to have been concluded when the Hotel accepts the application as set forth in the preceding Article. However, this shall not apply to the case where the Hotel provides evidence that the request has not been accepted.
  • When an accommodation contract has been concluded in accordance with the provisions of the preceding paragraph, the Guest shall pay an application deposit prescribed by the Hotel no later than the date designated by the Hotel.
  • The application deposit shall be first appropriated for accommodation charges to be finally paid by the Guest, then, as applicable, secondly for a cancellation charge under Article 6 hereof and thirdly for damage compensation under Article 16 hereof, and the remainder, if any, shall be refunded at the time of payment of accommodation charges as set forth in Article 11 hereof.
  • In the event that the Guest fails to pay the application deposit by the date designated by the Hotel as set forth in Paragraph 2 of this Article, the accommodation contract shall lose its effect. However, this shall apply only to the case where the Guest has been notified by the Hotel of the deadline for payment of the application deposit.
Article 4. (Special Contracts Requiring No Accommodation Deposit)
  • Notwithstanding the provisions of Paragraph 2 of the preceding Article, the Hotel may execute a special contract which does not require payment of the accommodation deposit after conclusion of the accommodation contract as set forth in the same paragraph.
  • In the event that the Hotel does not designate a deadline for payment of the application deposit as set forth in Paragraph 2 of the preceding Article upon acceptance of an application for an accommodation contract, it shall be considered that the Hotel has executed a special contract as set forth in the preceding paragraph.
Article 5. (Refusal of Execution of Accommodation Contracts)

The Hotel may refuse to execute an accommodation contract if any of the following cases applies:

  1. An application for the accommodation contract does not comply with these Terms and Conditions;
  2. The Hotel is fully booked and no room is available;
  3. A person intending to stay at the Hotel is considered likely to be engaged in acts against laws and regulations, public order or good morals in relation to his/her accommodation;
  4. A person intending to stay at the Hotel is considered to fall under any of the following categories:
    • a.An organized crime group stipulated in Item 2 of Article 2 of the Act on Prevention of Unjust Acts by Organized Crime Group Members (Act No. 77 of 1991) (“Organized Crime Group”), a member of an Organized Crime Group stipulated in Item 6 of Article 2 of the said Act (“Organized Crime Group Member”), a quasi-member of an Organized Crime Group, a person associated with an Organized Crime Group, or other anti-social forces;
    • b.A corporation or other organization which is under control of an Organized Crime Group or an Organized Crime Group Member in its business activities; or
    • c.A corporation of which any of its officers is an Organized Crime Group Member;
  5. A person intending to stay at the Hotel has behaved in a manner which causes significant trouble to other Guests;
  6. A person intending to stay at the Hotel is clearly identified as a carrier of an infectious disease;
  7. A person intending to stay at the Hotel uses violence in making demands relating to his/her accommodation or makes requests which will impose on the Hotel burden beyond a reasonable extent;
  8. The Hotel is unavailable to provide accommodation due to natural disasters, malfunction of its facilities or other unavoidable reasons; or
  9. A person intending to stay at the Hotel is considered likely to cause or has behaved in a manner causing significant trouble to other Guests under the influence of alcohol or otherwise (pursuant to the provisions of the relevant ordinance of the Tokyo Metropolitan government).
Article 6. (Rights of the Guest to Cancel Accommodation Contracts)
  • The Guest shall be entitled to cancel an accommodation contract upon request to the Hotel.
  • In the event that the Guest cancels an accommodation contract in whole or in part due to reasons attributable to the Guest (except where the Hotel has requested a payment of the application deposit by the designated deadline as set forth in Paragraph 2 of Article 3 hereof and the Guest cancels the accommodation contract prior to the payment), the Guest shall be charged a cancellation charge in accordance with Table 1* below.
  • When the Guest does not show, without notice, by 24:00 on his/her arrival date (or after a lapse of two hours after his/her scheduled arrival time, if clearly indicated in advance), the accommodation agreement may be regarded and dealt with as having been cancelled by the Guest.
Article 7. (Rights of the Hotel to Cancel Accommodation Contracts)
  • The Hotel may cancel an accommodation contract in any of the following cases:
    1. The Guest is considered likely to be engaged or as having been engaged in acts against laws and regulations, public order or good morals in relation to his/her accommodation;
    2. The Guest is considered to fall under any of the following categories:
      • a.An Organized Crime Group, an Organized Crime Group Member, a quasi-member of an Organized Crime Group, a person associated with an Organized Crime Group, or other anti-social forces;
      • b.A corporation or other organization which is under control of an Organized Crime Group or an Organized Crime Group Member in its business activities; or
      • c.A corporation of which any of its officers is an Organized Crime Group Member;
    3. The Guest has behaved in a manner which causes significant trouble to other Guests;
    4. The Guest is clearly identified as a carrier of an infectious disease;
    5. The Guest uses violence in making demands in relation to his/her accommodation or makes requests which will impose on the Hotel burden beyond a reasonable extent;
    6. The Hotel is unavailable to provide accommodation due to natural disasters or other unavoidable reasons;
    7. The Guest is likely to cause or has behaved in a manner causing significant trouble to other Guests under the influence of alcohol or otherwise (pursuant to the provisions of the relevant ordinance of the Tokyo Metropolitan government); or
    8. The Guest does not follow the Use Regulations of the Hotel prohibiting certain actions such as smoking in bed and mischief to fire fighting equipment or other facilities.
  • In the event that the Hotel has cancelled an accommodation contract in accordance with the preceding paragraph, the Guest shall not be charged for accommodation services which he/she has not yet received.
Article 8. (Registration)
  • The Guest shall register the following information at the front desk of the Hotel on the date of his/her arrival:
    1. Name, age, sex, address and occupation of the Guest;
    2. In case of a non-Japanese, nationality, passport number, port and date of entry into Japan;
    3. Date and scheduled time of departure; and
    4. Other matters deemed necessary by the Hotel
  • In the event that the Guest intends to pay accommodation charges by means accepted by the Hotel as replacing cash, the Guest shall notify the Hotel to that effect in advance at the time of registration as set forth in the preceding paragraph.
Article 9. (Occupancy Hours of Guest Rooms)
  • Guest rooms shall be available for use by the Guest from 3:00 p.m. to 11:00 a.m. on the following day. However, the Guest staying for two or more consecutive days may use his/her room throughout the day, except on the dates of arrival and departure.
  • Notwithstanding the provisions of the preceding paragraph, the Hotel may allow the Guest to use his/her room other than the hours set forth in the same paragraph. In such case, extra charges shall be charged to the Guest as stated below:
    1. Until 1:00 p.m. on the date of departure: 50% of the relevant room charge
    2. On and after 1:00 p.m. on the date of departure: Full amount of the relevant room charge
Article 10. (Observance of the Hotel Use Regulations)

The Guest shall observe the Use Regulations established by the Hotel and posted within the Hotel while on the premises of the Hotel.

Article 11. (Payment)
  • The Guest shall make payments of accommodation charges and other related charges in cash or by its replaceable means accepted by the Hotel at the front desk at the time of arrival or when requested by the Hotel.
  • Accommodation charges shall be payable even if the Guest does not stay at the Hotel at his/her discretion after a guest room has been provided and made available for use by the Guest.
Article 12. (Liability of the Hotel)

The Hotel shall compensate for any damage incurred by the Guest in the course of performance or due to failure of performance by the Hotel of the accommodation contract and related agreements. However, this shall not apply to the case where such damage is due to reasons not attributable to the Hotel.

Article 13. (Arrangement in Case of Unavailability of Contracted Guest Rooms)
  • When the Hotel becomes unable to provide the Guest with a contracted guest room, the Hotel shall, with the consent of the Guest, arrange accommodation at other accommodation facilities with conditions as the same as possible.
  • Notwithstanding the provisions of the preceding paragraph, if the Hotel is unable to arrange accommodation at other accommodation facilities, the Hotel shall indemnify the Guest for an amount equivalent to accommodation charges for a guest room with practicably the same conditions as set forth in the preceding paragraph and appropriate such indemnification amount for damage compensation. However, the Hotel shall make no indemnification payment if a failure to provide the contracted room is due to reasons not attributable to the Hotel.
Article 14. (Treatment of Deposited Articles)
  • In the event of any damage, including without limitation loss and breakage, of articles deposited by the Guest with the front desk, the Hotel shall compensate for such damage unless such damage results from unavoidable reasons. The Hotel has a principle not to keep cash and valuables of the Guest at its front desk. The Guest is kindly requested to keep the same in a safety box installed in his/her guest room.
  • In the event of any damage, including without limitation loss and breakage, due to intention or negligence of the Hotel of articles, cash or valuables of the Guest brought into the Hotel and not deposited with the front desk, the Hotel shall compensate for such damage. In such case, however, damage compensation shall not be in excess of one hundred and fifty thousand yen (JPY150,000) unless notified in advance by the Guest of the description and value of the damaged items.
Article 15. (Custody of Baggage or Belongings of the Guest)
  • In the event that baggage of the Guest is delivered to the Hotel prior to his/her arrival, the Hotel shall be responsible for keeping the same only when accepted to do so by the Hotel before its delivery. The baggage shall be handed over to the Guest at the front desk when he/she checks in.
  • After the Guest checks out, if his/her baggage or belongings are found to have been left behind in the Hotel and when the Hotel can identify the owner thereof, the Hotel may contact the owner and ask for instructions regarding the same. When the owner cannot be identified or does not make any instructions, the Hotel shall keep such left behind items for a certain period of time and thereafter deliver them to its nearest police station.
  • The liability of the Hotel for custody of baggage or belongings of the Guest shall be governed by the provisions set forth in the first paragraph of the preceding Article in the case of the first paragraph of this Article, and by the provisions set forth in the second paragraph of the preceding Article in the case of the second paragraph of this Article.
Article 16. (Liability of the Guest)

The Guest shall compensate the Hotel for any damage incurred by the Hotel due to intention or negligence of the Guest.

*Table 1 (Ref. Paragraph 2 of Article 6 (Rights of the Guest to Cancel Accommodation Contracts))

Table 1

Date of Notification of Cancellation (Date of Cancellation) No Show or On Arrival Date 1 Day Prior to Arrival Date 2 Days Prior to Arrival Date 10 Days Prior to Arrival Date 20 Days Prior to Arrival Date
1 ~14 Persons 100% 80% 50% - -
15 or More Persons 100% 80% 50% 20% 10%
  • The percentages above represent the ratio of a cancellation charge against basic accommodation charges.
  • In the event of shortened contracted days, a cancellation charge equivalent to accommodation charges for 1 day (the first day) shall be charged regardless of the number of days shortened.
  • In the event of partial cancellation of an accommodation contract for group Guests (15 or more persons), a cancellation charge shall not be charged for the number of the Guests equivalent to 10% of contracted number of persons (any fractions shall be counted as a whole number) as of 10 days prior to their arrival date (or the date of acceptance of an application when the application is made less than 10 days prior to their arrival date).

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