As of 1:30 a.m. on Wednesday, September 16, the issue that had affected some reservations on the Tokyu Stay website has been resolved.

We sincerely apologize for any inconvenience or trouble this may have caused our customers.

Thank you very much for your continued patronage of Tokyu Stay.

As of 8:00 p.m. on Tuesday, September 15, an issue has been occurring on the Tokyu Stay website in which some reservations cannot be completed.
We are currently investigating the cause and working to confirm the details.
We will provide further information as soon as the recovery status and details become available.

We sincerely apologize for any inconvenience this may cause and kindly ask for your understanding.

Tokyu Resorts & Stays Co., Ltd.