【Second Report: Monday, February 3】

We would like to inform you that the system failure that had occurred has now been resolved. We have also resumed accepting new reservations by phone, as well as handling inquiries regarding confirmation and changes to reservations made after the system trouble occurred.

We sincerely apologize once again for any inconvenience or trouble this may have caused.

We are committed to thoroughly investigating the cause and implementing measures to prevent recurrence.

We greatly appreciate your continued patronage.

Tokyu Resorts & Stays Co., Ltd.

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【First Report: Monday, February 2, 14:40】

We sincerely appreciate your continued patronage of TOKYU STAY. Due to a system failure that occurred on the morning of Monday, February 2nd, we are currently unable to process new reservations by phone or handle inquiries regarding confirmation or changes for reservations made after the failure occurred.

Regarding check-in and check-out, our hotel staff will assist you manually. Please bring documentation confirming your reservation details and proceed to the hotel front desk.

Restoration of the system is expected to take some time.

We plan to notify you on this website once the system is restored.

We sincerely apologize for the significant inconvenience and disruption this has caused our guests.

Tokyu Resorts & Stays Co., Ltd.