As of 10:22 a.m. on October 22 (Thu), maintenance on the Tokyu Stay website server has been completed.

We sincerely apologize for any inconvenience or trouble this may have caused our customers.

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Thank you for choosing Tokyu Stay.
We will conduct emergency maintenance for systems used by Tokyu Stay.

■ Scheduled time
October 21 (Wed) from around 22:30 until an unspecified time (end time may vary)
*The schedule may change depending on the progress of the work.

■ Customer impact
During the maintenance period, the following services will be unavailable:
Tokyu Stay Official Website, reservation system, the app, and the official Tokyu Stay Accommodation Rights Resale Service website.
In addition, all related operations--including new reservations, reservation changes, and cancellations--will be suspended.

■ Affected services (unavailable)
【Tokyu Stay Official Reservation】
Viewing the official website
New reservations
Reservation changes
Reservation cancellations
Viewing reservation information (e.g., reservation history)
Use of the Tokyu Stay Web My Page (Tokyu Resorts & Stays SMARTCLUB)

【Tokyu Stay Official Accommodation Rights Resale Service】
Purchase/sale/exchange of accommodation rights (including listing, buying, selling, and exchanging)
Viewing sales history
Confirmation of point exchange URLs/codes linked to sales

We apologize for any inconvenience this may cause and appreciate your understanding.

The latest updates will be posted on this notice as they become available.

Tokyu Resorts & Stays Co., Ltd.