A service for smooth delivery of rolling suitcases and
other large luggage from a designated airport to a designated hotel.
Service Period
March 16, 2026 to June 30, 2026
*Eligibility based on check-in date at applicable facilities.
When traveling by train from the airport, large bags are a huge inconvenience
Bags are delivered from the airport to the hotel room you’ve reserved by using Air Luggage
Enjoy shopping and sightseeing without the baggage!
Applicable Airport
Haneda Airport
Luggage drop-off counter: Omotenashi Center,
Haneda Airport Garden 2F, directly connected to Terminal 3
Applicable Locations
Ginza, Nihonbashi, Shimbashi,
Tsukiji, Takanawa
Before arrival
STEP1
Make a reservation at an applicable Tokyu Stay location
Applicable locations
Ginza, Nihonbashi, Shimbashi,
Tsukiji, Takanawa
STEP2
Select the hotel you will stay at from the Air Luggage Page, enter the hotel verification code provided below, and apply by entering customer information, hotel information, etc.
*Use by switching to Japanese from the upper right of the page
STEP3
Save the displayed QR code so it can be presented when you drop off your luggage
After arrival
STEP1
Drop off your luggage at the designated drop-off counter
Luggage can be delivered the same day if checked from 9:00 AM to 6:00 PM
Luggage is delivered in about 5 hours.
Luggage drop-off counter
Omotenashi Center, Haneda Airport Garden 2F, directly connected to Terminal 3 of Haneda Airport
Click here for details
STEP2
Enjoy shopping and tourism with your hands free!
STEP3
Check in and receive your luggage in your room
*Delivery from the front desk to your room is handled according to each hotel’s service policy, so please confirm with the front desk at check-in.
Input the code below at the dedicated page.
Hotel verification code:F1ASCZ
Terms of Service
A.
The service can be used at no charge.
A.
Items requiring refrigeration or freezing (perishables, chocolates, etc.) are not allowed. Also, attaching items to the outside of suitcases is prohibited. There is a risk of loss or damage, so pack items inside luggage, or check them as separate baggage.
A.
At present, that is not possible. The service only provides one-way delivery from the airport to the hotel.
A.
They are used differently to prevent trouble during luggage pick-up at the hotel.
1. Reservation holder name: Name of representative who booked the hotel reservation (without this, the hotel will refuse pick-up).
2. Service user name: Name of customer who actually comes to the counter.
A.
We cannot guarantee a specific time. We do promise that luggage dropped off by 6:00 PM will be delivered the same day, but the exact time varies depending on the traffic situation and delivery route on the day in question. (A rough guide is 5 to 7 hours after drop-off.)
A.
As a rule, luggage is delivered to the hotel’s front desk. Delivery from the front desk to your room is handled according to each hotel’s service policy, so please confirm with the front desk at check-in.
A.
Yes. Complete the cancelation procedure from your account page. *If luggage is delivered to a hotel where you have no reservation, you will be charged a penalty of ¥30,000, and you will be charged for all costs relating to return of your luggage.
A.
You can choose your preferred method to suit the guest arrival situation.
When arriving together
We recommend having a single representative register and applying for all luggage for the number of persons in the party. Then the procedure only needs to be done once, and that saves waiting time at the counter.
When arriving separately (meeting at the location, etc.)
Each individual can apply separately from their own smartphone. At that time, enter a common “Reservation holder name ” to link together all members of the party.
If any points are unclear, inquire at the location where you’ve made your reservation
Air Luggage Page