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2025.0630

Completion of System Maintenance for Tokyu Resorts & Stay SMART CLUB and Request to Change Your Password

Completion of System Maintenance for Tokyu Resorts & Stay SMART CLUB and Request to Change Your Password

Thank you very much for your continued use of "Tokyu Stay" and "Tokyu Resorts & Stays SMART CLUB." We are pleased to announce that today's system ...

2025.0626

Tokyu Resorts & Stay SMART CLUB Notice of Determination of System Maintenance Date

Tokyu Resorts & Stay SMART CLUB Notice of Determination of System Maintenance Date

Thank you for your continued support of Tokyu Stay and the Tokyu Resorts & Stay SMART CLUB. We will be performing system maintenance as described...

2025.0618

Notice of System Maintenance for Tokyu Resorts & Stay SMART CLUB

Notice of System Maintenance for Tokyu Resorts & Stay SMART CLUB

Dear Valued Customer, Thank you for your continued support of Tokyu Stay and the Tokyu Resorts & Stay SMART CLUB. Please be advised that system mainte...

2024.1224

Announcement for power outage.

Announcement for power outage.

Thank you very much for choosing Tokyu Stay Kyoto Sakaiza. We are going to have a "building-wide power outage" scheduled as follows, due to an inspect...

2024.0312

【Notice of Completion of Issue Resolution on December 7, 2023】Regarding the Issue with SMART CLUB Member Rank and Point Allocation Updates

【Notice of Completion of Issue Resolution on December 7, 2023】Regarding the Issue with SMART CLUB Member Rank and Point Allocation Updates

Thank you very much for always using Tokyu Stay. We would like to inform you that the comprehensive recovery work for the issue related to member rank...

2023.0125

Notice of Housekeeping Services change

Notice of Housekeeping Services change

From February 1, 2023, the Housekeeping Services for consecutive nights has changed.Check here for details ...

2022.1028

コンシェルジュサービス開始のお知らせ Starting Concierge Service

コンシェルジュサービス開始のお知らせ Starting Concierge Service

コンシェルジュサービス開始 訪日外国人のお客様へ 4ヶ国語対応でニーズに応える上質なサービスを2022年11月1日開始 当ホテルでは、従来からフロントカウンターにて観光案内や各種手配を行っておりましたが、年々増加する訪日外国人にホテルは今まで以上に周辺施設の案内や外国語対応を求められるようになりまし...