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2020.0325

For Guests with Reservations at Our 18 Hotels in Tokyo from 1st July - 6th September 2020

Thank you for choosing Tokyu Stay.

As the Olympic and Paralympic Games Tokyo 2020 has been postponed, your reservations at our 18 hotel facilities in Tokyo from 1st July - 6th September 2020 will be handled in the following manner.


・Notwithstanding the cancellation policies of your reservation, we will be making a full refund for any guests wishing to make a cancellation.


・If you wish to cancel your reservation, please kindly contact the hotel directly, via email or telephone.


Schedules for making Olympics-related accommodations will be announced on our official website after the postponed dates are fixed for the Olympic and Paralympic Games.


We apologize for any inconveniences and thank you in advance for your cooperation.


Tokyu Stay Service Co., Ltd.

2-16-29 Takanawa, Minato-ku, Tokyo,108-0074
Business hours: Open all hours, 7 days a week Fax. +81-3-5424-1091

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+81-3-5424-1090

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+81-3-5424-1090