News | Tokyu Stay Shinjuku official

2023.1228

Regarding the malfunction in Tokyu Resorts & Stay SMART CLUB membership ranks and point allocation updates

We sincerely appreciate your continued use of Tokyu Resorts & Stay SMART CLUB. It has come to our attention that there is a malfunction in the update...

2023.0724

Regarding the guest room no-smoking policy

Thank you for your continued patronage of Tokyu Stay. All of our guest rooms (with some exceptions) will be non-smoking. We apologize for any inconven...

2023.0126

Notice of Housekeeping Services change

From February 1, 2023, the Housekeeping Services for consecutive nights has changed.Check here for details ...

2022.075

New laundry products in hotel rooms

Thank you for choosing Tokyu Stay. We appreciate your loyalty over the years. For users of in-room Washer/Dryers, we will provide Laundry Detergent ...

2021.023

Suspension of Electrical Power

Suspension of Electrical Power Dear Guest Due to the legal annual inspection of transformer, Electrical Power will be temporarily suspended as follows...

2020.0625

Extension of Temporary Closure at「TOKYU STAY Sapporo」

Please note that 「TOKYU STAY Sapporo」which has been temporarily closed since 15th April will be extending its temporary closure for the foreseeable fu...

2020.0622

Precautionary Measures Taken at Tokyu Stay for Our Guests to Stay Safe During COVID-19

Check here for details...