2024.0312

【Notice of Completion of Issue Resolution on December 7, 2023】Regarding the Issue with SMART CLUB Member Rank and Point Allocation Updates

【Notice of Completion of Issue Resolution on December 7, 2023】Regarding the Issue with SMART CLUB Member Rank and Point Allocation Updates

Thank you very much for always using Tokyu Stay. We would like to inform you that the comprehensive recovery work for the issue related to member rank...

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2023.0724

Regarding the guest room no-smoking policy

Regarding the guest room no-smoking policy

Thank you for your continued patronage of Tokyu Stay. All of our guest rooms (with some exceptions) will be non-smoking. We apologize for any inconven...

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2023.0126

Notice of Housekeeping Services change

Notice of Housekeeping Services change

From February 1, 2023, the Housekeeping Services for consecutive nights has changed.Check here for details ...

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2022.075

New laundry products in hotel rooms

New laundry products in hotel rooms

Thank you for choosing Tokyu Stay. We appreciate your loyalty over the years. For users of in-room Washer/Dryers, we will provide Laundry Detergent ...

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2021.023

Suspension of Electrical Power

Suspension of Electrical Power

Suspension of Electrical Power Dear Guest Due to the legal annual inspection of transformer, Electrical Power will be temporarily suspended as follows...

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2020.0625

Extension of Temporary Closure at「TOKYU STAY Sapporo」

Extension of Temporary Closure at「TOKYU STAY Sapporo」

Please note that 「TOKYU STAY Sapporo」which has been temporarily closed since 15th April will be extending its temporary closure for the foreseeable fu...

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2020.0622

Precautionary Measures Taken at Tokyu Stay for Our Guests to Stay Safe During COVID-19

Precautionary Measures Taken at Tokyu Stay for Our Guests to Stay Safe During COVID-19

Check here for details...

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