TOP  PRIVACY POLICY

PRIVACY POLICY

Tokyu Stay Service Co., Ltd. (hereinafter referred to as "our company") handles personal information of customers and business partners (hereinafter referred to as "customers and others") with care while keeping in mind its importance, and promotes the following initiatives to provide better products and services and protects personal information of customers with responsibility.

1. Legal compliance

Our company will comply with the Personal Information Protection Law and other related regulations and guidelines.

2. Internal system

Our company establishes a corporate structure with clearly identified roles and awareness under the person responsible for personal information protection management, for the implementation of personal information protection policies.

3. Obtaining personal information

Our company notifies, announces or states the purpose of use and obtains personal information from customers and others within the range necessary for the specified purpose.

4. Using personal information

Our company uses personal information from customers and others within the range of purposes of use and not beyond that.

5. Joint use of personal information

Our company may use personal information obtained from customers and others jointly with other companies of the Tokyu Fudosan Holdings Group. Also, the specific personal information* obtained from clients will be used only in the specific clerical work related to social security, taxes, etc. prescribed in laws and regulations, and no company of the Tokyu Fudosan Holdings Group shall use it.

6. Restriction of provision to a third party

Our company will not provide or disclose personal information of customers and others to any third party, except in the cases when the concerned customer gives approval in advance or disclosure is permitted by law. Further, the specific personal information obtained from clients will not be provided or disclosed to any third party (including all companies of the Tokyu Fudosan Holdings Group), except in the case when it is used in the specific clerical work related to social security, taxes, etc. prescribed in laws and regulations.

7. Disclosure, correction, addition or elimination, suspension of use, or deletion of personal information

Our company promptly responds to the requests for confirmation or correction of personal information from customers and others within a reasonable and necessary range.
Further, we may confirm your identity before starting the procedure.
Also, please note that a fee may be charged.

8. Maintaining accuracy

Our company takes appropriate measures to maintain accuracy in personal information of customers and others and keep it updated.

9. Safety management measures

Our company strictly manages personal information of customers and others and takes preventive and safety measures against illegal access, loss, destruction, falsification, leak, etc.

10. Internal education

The Company will provide employees with education and training on personal information protection and raise awareness of that content throughout the company.

11. Managing entrustees

Our company may entrust personal information of customers to a third party within the range of reasonable utilization. We supervise and obligate the entrustee to strictly manage personal information.

12. Constant review of the corporate structure

Our company constantly reviews and improves its regulations related to handling of personal information protection and organizational structure to implement these regulations, in order to ensure effective, appropriate and sustainable operations.

13. Use of cookies

Our company may send information called "cookies" to users' computers to provide services to customers and others viewing our website and verify traffic information. This information is saved to the hard disk or memory of a user's computer. Information of cookies is used exclusively for marketing analysis or to provide various services on our website.

14. Disclaimer

There are links to the external websites on our company's website, but we are not responsible for the protection of personal information on these external websites.

*Specific personal information: It is referred to personal information including the personal number (Social Security and Tax Number).

Established November 1, 2017
Revised on May 1, 2019
Bunzo Kosaki, President
Tokyu Stay Service Co., Ltd.

Purpose of use of personal information

Our company will use the obtained personal information in accordance with the following purpose of use. However, specific personal information will be used only in specific clerical work related to social security, taxes, etc. prescribed in laws and regulations

1. To carry out business activities such as a visit, sending of a direct mail, invitation through a call or an e-mail, etc. and office procedures related to contracts and accommodation, concerning the following businesses.

  • (1) Management for hotels, Japanese-style inns, sports and leisure facilities, entrusted operation, and technical support
  • (2) Undertaking of and mediation services for planning, designing, construction, maintenance and repair of hotels, inns, etc.
  • (3) Management of food and beverage business
  • (4) Travel business based on the Travel Agency Act
  • (5) Sale, mediation services and leasing business of alcoholic drinks, cigarettes, stamps, postage stamps, pharmaceutical products, furniture, fixtures, equipment, electronic goods, etc.
  • (6) Lease, buying and selling, management, agency business, etc. for real estate
  • (7) Providing information related to accommodation, tour guide, etc. through line telecommunications
  • (8) Security services based on the Security Services Act
  • (9) All other work related to the above items

The work stated above may be added to or removed.

2. To use it for analyzing market trends related to each business mentioned in the above section 1, investigating customer satisfaction level and for research and analysis of product development.

3. To carry out after-sales services for customers and others who stayed at our accommodation facilities or entered into a contract with our company.

4. To fulfill our obligations, exercise our rights and deal with related tasks.

5. Personal information obtained properly may be used for the purposes mentioned above through media materials on the market or disclosure of the below.

  1. Real estate register
  2. Cadastral map
  3. Commercial register
  4. Credit information institution
  5. Credit research company
  6. Housing map
  7. Phone book
  8. Basic resident register
  9. Name lists not restricting the use by a third party (Lists of graduates, neighborhood associations, etc.)
  10. Other personal information that is aptly and legally disclosed or commercially available

6. We may provide personal information (names, addresses, phone numbers, e-mail addresses, etc.) on a list printed on paper such as a mailing label, or as electronic data, to a third party, when entrusting the information to the said third party. However, specific personal information will not be provided or disclosed to any third party, except in the case when it is used in the specific clerical work related to social security, taxes, etc. prescribed in laws and regulations.

7. Our company may individually notify or specify a purpose in addition to the above for each business mentioned in the section 1. In such cases, it will be considered as one of the company's purposes of use of personal information.

Joint use of personal information

Our company may use the obtained personal information jointly as follows.

1. Items of personal information

Customer's name, phone number, FAX number, address, date of birth, age, sex, e-mail address and all other information obtained by our company.

2. Range of joint users

All companies of the Tokyu Fudosan Holdings Group
(https://www.tokyu-fudosan-hd.co.jp/english/about/group/)

3. Purpose of use

  • (1) For companies of the Tokyu Fudosan Holdings Group mentioned in the above section 2 to carry out market analysis related to each business, investigation of customer satisfaction level and research and analysis of product development.
  • (2) Purpose of use specified by our company (refer to "Purpose of use of personal information" given above)

4. Chief person responsible for personal information management and contact details of inquiry desk

Our company's director of the administration department is the chief person responsible for personal information management, and the inquiry desk given under "Procedures for information disclosure, correction, suspension of use and deletion related to personal information" stated below serves as the reception desk.

Procedures for information disclosure, correction, suspension of use and deletion related to personal information

1. Inquiry desk for personal information and its disclosure, change, suspension of use and deletion

Personal information inquiry desk, Tokyu Stay Service Co., Ltd.
TEL | +81-3-3476-1008
Open hours | 10:00-12:00 and 14:00-17:00 on weekdays (excluding Saturdays, Sundays, national holidays, year-end and New Year's holidays)

2. Procedure for seeking information disclosure

On receiving a request from a customer, our company will disclose his/her personal information through the following procedure.

  • (1) Contact the above inquiry desk to make a request, and apply by filling in the required items in the prescribed application form (request form for disclosure of personal information) sent by our company and attaching a copy of any official identification certificate, such as the resident card or a license.
  • (2) 1,000 yen is charged as a handling fee for information disclosure. Please enclose a postal money order worth 1,000 yen with the request form and send them.
  • (3) After receiving the request form, we will take at least two weeks to respond. We will send the reply in writing to the concerned customer's address.
  • (4) We may restrict the information disclosure in case we find that it is likely to significantly hinder the proper performance of the company.

3. Procedure for seeking correction, suspension of use, or deletion of information

Our company will accept a request for correction, suspension of use or deletion of information through the following procedure.

  • (1) Contact the above inquiry desk to make a request for correction, suspension of use or deletion of information, and we will accept the request after confirming that the request has been made by the customer himself/herself. In case of failure to confirm the customer's identity, we may refuse to accept the request.
  • (2) We may put restrictions on suspension of use or deletion of information, in case we find that suspension of use or deletion requires large sums of money or it is difficult to suspend the use or delete information and there is a need to take measures to protect the rights and interests of customers and others.
  • (3) We do not accept requests for suspension of use of the specific personal information when we use it based on laws and regulations.

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