Tokyu Stay Service Co., Ltd. (hereinafter referred to as "the Company") will keep your personal information secure, and will promote the following and collect customers' information to improve our website and better serve your needs.
1. Legal compliance
Tokyu Stay will comply with personal information protection law and all applicable laws and ordinances and guidelines.
2. Internal system
An internal system that clearly allocates roles and responsibilities under a manager responsible for the protection of personal information shall be arranged to implement this personal information protection policy.
3. Obtaining personal information
When the Company obtains personal information from customers, it will clearly state the use objective and the scope required to achieve that objective.
4. Using personal information
The Company will only use personal information within the scope of the use objective.
5. Maintaining accuracy
The Company will take the appropriate measures to ensure that customers' personal information is accurate and up to date.
6. Safety management measures
The Company will strictly manage customers' personal information and take preventative and safety measures to safeguard against unauthorized access, loss, destruction, duplication or leakage of such information.
7. Internal education
The Company will provide employees with education and training on personal information protection and raise awareness of that content throughout the company.
8. Managing entrustees
The Company may entrust personal information to third parties for valid reasons. The Company is obligated to strictly manage personal information entrusted to entrustees.
9. Restriction of provision to a third party
The Company will not provide or disclose personal information to a third party without the prior consent of customers, excluding occasions when required to do so by law.
10. Disclosure, revision or suspension of use of personal information
If the Company is requested by a customer to confirm or revise the held information of that customer, the Company will speedily respond to that request within a scope that is reasonable and necessary. The Company may request confirmation of identity when performing such procedures. Please note that a handling fee may be required.
11. Responding to complaints and queries concerning personal information
The Company will set up a consultation service for customer complaints and queries concerning the handling of personal information.
12. Continuous review of internal systems
The Company will continuously review management systems and activities to protect personal information and endeavor to improve them.
Established March 31, 2005
Revised April 1, 2014
Bunzo Kosaki, President
Tokyu Stay Service Co., Ltd.