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Changes regarding Tokyu Stay booking system and log in process

Thank you for always using our website and internet booking system.
To improve our customer's experience using our website, Tokyu Stay will be upgrading your log in procedure from 2nd March 2020 in the following manner.

・Current procedure → Log in using ID and Password
・Procedure after 2nd March 2020 → Log in using Email Address and Password
※Your password will remain the same.

Due to this change being implemented, your log in ID will be erased from our system.
From 2nd March 2020, please kindly use your Email Address to log in.
Furthermore, if you are currently using the same Email Address to manage several log in accounts, please kindly register different Email Addresses for each account.

Effective date
Monday 2nd March 2020

For customers using the same Email Address to manage several accounts
・Please note that only the most recently-used account will remain if you do not change your Email Address before the above-mentioned effective date. Any other account will be eliminated from our system.
・To change / cancel your reservations that were made using eliminated accounts, please visit the following URL and proceed using your [Booking Number] and [Email Address.]

To check / change / cancel your reservations

We apologize for the inconvenience and thank you for your understanding.

Tokyu Stay Service Co., Ltd.

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