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Precautionary Measures Taken at Tokyu Stay for Our Guests to Stay Safe During COVID-19

Dear valued customers;

Thank you so much for your continued support during this challenging time.

As the effect of COVID-19 rapidly spreads around the globe, we are wishing for the well-being of all our guests.

Tokyu Stay offers facilities with washer dryers and mini-kitchens, making us a convenient home away from home for many of our guests.

As the safety of our guests and staff is of utmost importance to us, we are taking the following precautionary measures in accordance with the guidelines from the government and other related departments.

■Precautionary Measures

*All guests and staff are asked to use hand sanitizers placed within our facilities.

*In addition to our usual cleaning, we are regularly disinfecting our common spaces. (Front desk counters, elevator buttons, handles, switches, water taps and other necessary places.)

*For the time being, hotels serving buffet style breakfast are altering to serving a fixed plate menu.

*All hotel employees are wearing masks while servicing and within the office.

*All hotel employees check for symptoms and take temperatures before commuting.

We believe that it is our duty to provide a safe environment for our guests to enjoy their travel, especially amid uncertain times. Even as the situation concerning COVID-19 rapidly changes, we promise to take thorough measures and initiatives to ensure a high standard of care to the best of our ability.

We look forward to welcoming you at Tokyu Stay.


Bunzo Kosaki, President
Tokyu Stay Service Co., Ltd.

Higashi gotanda 1-12-2, Shinagawa-ku, Tokyo 141-0022
Business hours:Open all hours, 7 days a week
Fax. +81-3-3280-0019


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