• Check-in / out
  • Cancellations
  • Breakfast
  • Payment / Credit Card
  • Accommodation tax



Please call the Front Desk if you are late for your estimated arrival time.

If not contact by 0:00AM (local time) on the day of arrival,we may cancel your reservation.


Additional fee
Between 11:00am and 1:00pm, must pay an additional 50% of room rate.
After 1:00pm, must pay an additional full-day room rate.


Our cancellation policy is as follows.

Cancellation Fees

Our cancellation policy is from 2 days before.
We accept cancellation fee as follows.
Please refer to details as follows before you reserve.

1 day before 2 days before 10 days before 20 days before
1-14persons 100% 80% 50% - -
15 or more persons 100% 80% 50% 20% 10%

Those who have made a reservation online

If you have made the reservation online, cancel your reservation online from the RESERVATION menu. Select the hotel from the list below, and click the [View, Amend, Cancel] button.

Those who have made a reservation by phone

Make a phone call to the hotel at which you’ve made a reservation.

  • Hakata


  • Sapporo


  • Takanawa


  • Kyoto Ryogaemaechi-Dori


  • Ginza


  • Tsukiji(Higashi-Ginza)


  • Shimbashi


  • Nihombashi


  • Monzen-nakacho


  • Shinjuku


  • Nishi-Shinjuku


  • Ikebukuro


  • Yotsuya


  • Suidobashi


  • Aoyama Premier


  • Shibuya


  • Shibuya Shin-minamiguchi


  • Meguro・Yutenji


  • Yoga


  • Kamata


  • Gotanda




number01Morning Buffet Breakfast (Yen 500 per person)
Breakfast is served on buffet style. Drinks, salad, breads and main dishes are available.

Morning Buffet Breakfast is served at:
Nihombashi, Nishi-Shinjuku, Ikebukuro and, Kamata

number02Family Restaurant "Jonathan's" (Yen 500 per person)
Choice is available from 8 different menus at "Jonathan's".

Breakfast at "Jonathan's" is available at:
Yotsuya, Shibuya Shin-Minamiguchi, Higash-Ginza, Gotanda and Monzen-Nakacho

number03At Tokyu Stay Aoyama Premier, breakfast is available for 1,200 yen at "MONTE AZUL" on the 2nd floor.

number04At Tokyu Stay Shimbashi, breakfast is available for 1,500 yen at "Caffe ALBERGO" on the 1st floor.

number05At Tokyu Stay Shibuya, breakfast is available for 1,000 yen at the "breakfast room" on the 1st floor.

number06At Tokyu Stay Monzen-Nakacho, breakfast is available for 1,000 yen at "f's Kitchen" on the 1st floor.

number07At Tokyu Stay Shinjuku, breakfast is available for 1,500 yen at "371BAR" on the 1st floor.

number08At Tokyu Stay Suidobashi, breakfast is available for 1,000 yen at the "breakfast room" on the 1st floor.

*Breakfast is not available at Meguro-Yutenji and Yoga.

Payment / Credit Card

Room charge must be paid in full at time of check-in.
  • Guests staying more than 30 nights are required to pay room charge for the following month, in addition to other outstanding fees for the current month, by the last day of the current month.
  • Tokyu Stay accepts major credit cards: Visa, MasterCard, American Express, UC, TOP&CARD, JCB,UnionPay and Diners Club Card.

Accommodation tax

Accommodation tax is charged on guests staying at hotels in Tokyo.


Lodging is an accommodation service offered by hotels. Guests may be considered to use this service even if they do not physically stay in the hotel.

Room rate

Room rates are provided for accommodation and do not include meals, entertainment, or other activities.

How Accommodation tax is Calculated

Guests staying in rooms with nightly rates of less than 10,000 yen per person (before tax) are exempt from paying an accommodation tax.

Nightly Room Rate (Per Person) Lodging Tax
Less than 10,000 yen Exempt
10,000 yen - 14,999 yen 100 yen
15,000 yen and over 200 yen

* Prices excludes consumption tax.

* See Bureau of Taxation for more information.






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