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Room Cleaning

Tokyu stays cleaning policies

At Tokyu Stay, we have our own cleaning rules so as not to disturb our guests as much as possible.

* If you are staying with us more than two nights, please read this.

  • Housekeeping at our hotels (excluding Aoyama Premier and Ginza)
  • Housekeeping at Aoyama Premier and Ginza

Housekeeping at our hotels (excluding Aoyama Premier and Ginza)

CASE 1

For [Short Stay] less than 6 nights (e.g. 3 nights)

* Tokyu Stay Aoyama Premier and Tokyu Stay Ginza offers different services.

Replacing the nightwear and towels, etc

We replace facial towels, bath towels, bathmat, nightwear, and toothbrush, and collect waste.

  • * We provide additional cleaning and replace linens at an additional charge.
    Please contact the front desk for details.
  • * The room is not cleaned every day.

CASE 2

For [Middle Stay/Long Stay] of more than 7 nights (e.g. 11 nights)

* Tokyu Stay Aoyama Premier and Tokyu Stay Ginza offers different services.

Room cleaning

We replace sheets, pillowcases, facial towels, bath towels, bathmat, and nightwear, make the beds,
replenish room supplies, clean the room, and collect waste.

* We provide additional cleaning and replace linens at an additional charge.
Please contact the front desk for details.

Housekeeping at Aoyama Premier and Ginza

The following housekeeping options are made available to our guests:
LIMITED HOUSEKEEPING which includes

- emptying trash cans and replacing towels, bath mats and dental kits.
FULL HOUSEKEEPING which includes

- changing linens, towels and bath mats, replenishing bathroom supplies, making beds,
dusting and polishing furniture, vacuuming floors and cleaning the bathroom.

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